FAQ

Frequently asked questions, helpful tips, and ordering info for current & prospective clients.

• How do I place an order?
• To place an order with us, follow these steps:
  
  STEP 1. Download the appropriate ORDER FORM and fill out all necessary fields with your project details.
  
  STEP 2. Email us the completed ORDER FORM + a download link to your artwork files for determining the scope of the project.
  
  STEP 3. We email you a customized invoice with the final cost of the project as well as a digital mockup. After checking that all information is accurate, login to your ACCOUNT and pay the invoice.
  
  STEP 4. After the invoice has been paid in full, we send you a digital art proof within 1-3 business days, which you must approve by email.
  
  STEP 5. After you approve the digital artwork proof, your job officially begins and is put into the production queue. Turnaround times start now.
• What is your turnaround time?
• Although each project is different, we work hard to meet the deadlines of our clients and offer a quick turnaround time for many of our projects. Turnaround times begin the moment the order is officially paid for & the digital proof is approved (see above).
  
  APPAREL: Our current turnaround for apparel jobs is 8-15 business days, pending the availability of desired stock styles, colors, and sizes.
  
  FLAT STOCK: Many of our flat stock jobs have a turnaround time of 10-15 business days.
  
  PACKAGING: Due to the many custom options we offer for packaging, there is a lead-in time to allow for shipping of the project's stock. Therefore, most packaging jobs have a turnaround time of 15-25 business days.
  
  MERCH: These options generally have a turnaround time between 10-20 business days depending on the item and availability.
  
  NOTICE: Turnaround times DO NOT include shipping. If you have a specific deadline that you need met that is outside of our current estimated turnaround times, please contact us to discuss RUSH pricing. For orders of 1000+ units, turnaround times are variable.
• What are the artwork requirements?
• All artwork should be submitted using one of our pre-approved templates located on the individual product pages.
  
  Any font adjustments, sizing, placement, color choices, and layout are the responsibility of the customer to determine before placing an order.
  
  If a template does not exist for your project, or it is a custom sizing, please contact us first to discuss logistics and creation of a new custom template.
  
  SUBMITTING ART:
  
  ADOBE SUITE (PSD, EPS, AI) - Artwork should be saved as a 300-600 DPI Photoshop or Illustrator file, with your art on separate layers for each color in the design, and clearly marked labels for ink colors. All fonts should be converted to shapes or included by email. We prefer vector art whenever possible.
  
  ADOBE PDF (PDF) - Artwork should be saved as a 300-600 DPI PDF file with layers & editing still intact, OR as individual PDF files for each layer, with all template guides and labels turned off. All fonts should be converted to shapes or included by email.
  
  JPEG, JPG, GIF, TIFF, PNG, or any other rasterized files that contain flattened layers are subject to a Design Fee (outlined below).
  
  NOTICE: Any artwork which does not use our templates, is of poor resolution, or contains layers flattened together is subject to a Design Fee of $50 per hour with a 1 hour minimum, regardless of design complexity. While we do our best to catch errors as early as possible, we are not responsible for mistakes caused by misspellings and other design flaws in submitted artwork.
• Are there any extra fees for setup or registration?
• We pride ourselves on having transparent, easy to understand pricing for our clients. We do not charge separately for screen setup fees, registration, or any other hidden costs. The QUOTE or invoice we provide you is an all-inclusive price with any incurred fees or specialty upcharges already factored in.
  
  For customers who wish to have multiple sizes of the same design (IE: larger for XL shirts), a $20 screen setup fee applies but no other price changes.
  
  Design Fees and commissioned artwork are additional if your project requires additional editing to make it print-ready or we are designing art for you. (See above for design/artwork information)
• Can I supply my own paper/shirts/packaging/etc?
• Of course! We accept customer provided stock for print projects, however, please be aware that there is an increased possibility of mistakes & misprints, causing a quantity below what you have ordered. Therefore, we require customers to provide an extra 10% of units over the quantity needed. You'll only be charged for those that we print, we'll never print more than you order, and we'll return all leftover stock.
  
  Customers who wish to supply their own stock must inquire with us first, including details about the style, brand, fabric, color, etc. of their desired product.
• Will you help design my art?
• Absolutely! We are all artists at In Case of Emergency Press and love the opportunity to work with new clients on creative, original projects.
  
  We charge a flat $50 per hour Design Fee for all jobs which require extra steps to make the submitted files print ready, while Commissioned Projects are priced on a per-design basis.
  
  More information about our Design Services and print preparation can be found on our DESIGN SERVICES page.
  
  Get in touch with us to discuss custom design work, and check out the PROJECTS section for some past creations we've helped make.
• How do I make payments?
• All customers are required to utilize a user account in order to keep their shipping & billing details up to date, track their orders, receive digital proofs, and make payments.
  
  When we email you the final project invoice, sign in to your ACCOUNT to confirm your identity. Then, follow the invoice link to our CHECKOUT page. Fill out any empty detail fields, look over the invoice to make sure it's accurate, and select your payment type from the options.
  
  Click the order button and follow the instructions provided by each payment type.
  
  NOTICE: For customers who have arranged special payment terms, invoices must be paid in full within 10 business days of completion. Unpaid orders will incur a one-time late fee of $50 as well as 1% interest per week until paid in full.
• What types of payment do you accept?
• We accept a multitude of payment types, each with their own benefits and requirements. Selection of payment type is made through our user account system, which the email invoice will automatically direct you to.
  
  CREDIT / DEBIT CARDS: All major Credit and Debit cards can be accepted through use of Paypal, even if customer doesn't have an account.
  
  PAYPAL: The quickest and easiest option for payment, Paypal allows instant transfer of funds from your online balance. Notice: Any orders over $2000 USD are not eligible for Paypal payment.
  
  CHECK: Checks should be made out to In Case of Emergency Press, and mailed to PO Box 26, Bloomington, IN 47402. Notice: Checks must be recieved or sent via registered mail with tracking number provided in order for payment to be considered "paid." Any returned checks due to insuffient funds will be billed an additional $35.
  
  MONEY ORDER: Money orders should be made out to In Case of Emergency Press, and mailed to PO Box 26, Bloomington, IN 47402. Notice: All money orders must be recieved or sent via registered mail with tracking number provided in order for payment to be considered "paid."
  
  CASH: Paying by cash is the absolute most reliable option, but requires payment to be delivered in person to 1021 South Walnut Street, Bloomington, IN 47401 during our normal business hours. Notice: Cash is a local-only option.
  
• How will I receive my finished items?
• LOCAL PICKUP: For all local customers, businesses, and organizations, we encourage you to pick up your items directly from us during our normal business hours of 10AM - 6PM, Monday - Friday at our convenient South Side location at 1021 South Walnut Street in Bloomington, Indiana.
  
  LOCAL DELIVERY: For local customers who can't make it to our shop, we offer a local delivery service for a flat $15 surcharge. We make deliveries Monday - Friday between the hours of 10AM - 12PM, anywhere within a 10 mile radius of our location at 1021 South Walnut Street. Local delivery must be arranged by email or phone before the job is marked COMPLETED. Any jobs which are finished after the 12PM cutoff are not eligible for delivery on the same day, and will be scheduled for the following business day.
  
  SHIPPING: We use USPS, UPS, & FedEx to ship finished goods, and we send out packages every day, Monday - Friday. After orders have been printed, you will receive an email informing you of their COMPLETED status. We'll then box it all up, print out labels, and our friendly delivery man will come by to pick them up. After they have left our shop, we'll send an email with tracking number and confirmation of shipment, at which point your order will be marked SHIPPED.
  
  NOTICE: We are not responsible for delays, damages, or any other variances once the packages leave our hands. For damaged packages, please contact the shipping company to file a claim with their respective department.
• What are your cancellation policies?
• PRE-PRODUCTION: Orders which are cancelled at any point before the artwork proof has been approved, are entitled to a full refund minus a $50 cancellation fee as well as any fees incurred for design work.
  
  IN-PRODUCTION, BUT PRE-PRINTING: Cancellation of any order which has already been marked as being IN PRODUCTION, but not printed yet, are entitled to a refund of the project total minus the cost of any ordered stock, as well as any fees incurred for design work.
  
  POST-PRINTING: No cancellations will be accepted once printing or any manipulation of the product stock has been initiated.
  
• What are your refund / replacement policies?
• Mistakes can happen in any print industry, be it machine-made or manually-printed by hand. We have years worth of experience that helps to minimize errors and maximize quality. Everything we do is quality checked at multiple stages of production to guarantee consistent results.
  
  We do not refund misprints or mistakes caused by customer error. However, in the case of a major mistake, please contact us within 5 business days of arrival to discuss a solution.
• Are there any scheduled closings or times your hours change?
• We work tirelessly to meet deadlines and assure a quick turnaround time, however, sometimes we need a break! We close for these holidays, and they are not included in our turnaround time estimates:
  
  - New Year's Day
  - Independence Day
  - Labor Day
  - Halloween
  - Thanksgiving + the day after
  - Christmas + the day after

For more information not outlined above, please view our TERMS AND CONDITIONS page, or download a PDF copy below.

  Terms & Conditions PDF

Have a question not answered above? Need some extra guidance on making your project a reality?

  EMAIL US!